From: Bill Gates
Sent: Wednesday, January 15, 2003 10:05 AM
To: Jim Allchin
Cc: Chris Jones (WINDOWS); Bharat Shah (NT); Joe Peterson; Will Poole; Brian Valentine; Anoop Gupta (RESEARCH)
Subject: Windows Usability Systematic degradation flame
I am quite disappointed at how Windows Usability has been going backwards and the program management groups don't drive usability issues. Let me give you my experience from yesterday.
I decided to download (Moviemaker) and buy the Digital Plus pack ... so I went to Microsoft.com. They have a download place so I went there.
The first 5 times I used the site it timed out while trying to bring up the download page. Then after an 8 second delay I got it to come up. This site is so slow it is unusable. It wasn't in the top 5 so I expanded the other 45. These 45 names are totally confusing. These names make stuff like: C:\Documents and Settings\billg\My Documents\My Pictures seem clear. They are not filtered by the system ... and so many of the things are strange.
I tried scoping to Media stuff. Still no moviemaker. I typed in movie. Nothing. I typed in movie maker. Nothing. So I gave up and sent mail to Amir saying - where is this Moviemaker download? Does it exist? So they told me that using the download page to download something was not something they anticipated.
Continues on http://blog.seattlepi.nwsource.com/microsoft/archives/141821.asp